Terms & Conditions

Terms & Conditions

This website is operated by www.chessjonesequestrian.com. Throughout the site, the terms “we”, “us” and “our” refer to www.chessjonesequestrian.com. www.chessjonesequestrian.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These T&C's apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

The following tells you the terms and conditions on which we supply any of the products listed on our website to you and how we run the website and treat the personal information which you provide us with. Please read these Terms and Conditions and Privacy Policy carefully before ordering any products from this website. You should understand that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you do not agree with our Terms and Conditions, please do not use this website. Nothing in these terms affects your statutory rights.

We reserve the right to change the contents of this website, including these Terms and Conditions, at any time without notice. It is your responsibility to ensure that you are aware of any changes. Your use of the website after a change has been posted will signify your acceptance of the modified Terms and Conditions

We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs. We will try to ensure that this is for the shortest time possible.

All copyright and other intellectual property rights relating to this website & social media pages including images, text and any other material are owned or registered by Chess Jones Equestrian Ltd.

Whilst we have taken all reasonable steps to ensure the accuracy of the information on this website, it is provided on an “as is” basis and we give no warranty regarding the accuracy of the content of this website.

Any advice given on this website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for professional advice on your specific requirements.

In the event that we fail in meeting our high standards of customer services please do not hesitate to contact us via email: enquiries@chessjonesequestrian.com

We aim to acknowledge your communication and to start our investigations within five working days following our receipt of it. We will do our very best to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.

When you register for an account, you will be asked to enter your email address and choose a password. You are responsible for keeping your email address and password confidential. You agree that you are solely responsible for all activities that occur using your email address and password by doing this.

All of the content contained on this website, including information, communications, text, graphics, photographs, images, sounds, moving images, video, illustrations, code and other materials, together with all trademarks, logos and domain names are owned by Chess Jones Equestrian Ltd & Suppliers. The content and marks are protected by copyright, trademark, and other laws.

Any unauthorized use by you of any content or marks will result in legal action taken against you. You are authorized to view, display, print and download content and individual pages from the site for personal, informational, and non-commercial use only (provided that you retain all copyright and other proprietary notices contained on those pages).

The information you provide when placing an order is for billing and delivery purposes or for contacting you with any query we may have. When placing an order from Chess Jones Equestrian Limited, you will be sent an email confirming receipt of the order and your order details. A contract between you and Chess Jones Equestrian Limited will only take place once the order has been accepted, processed and items have been dispatched. Once your order has left our warehouse you will receive another email, confirming your order has been dispatched.

Chess Jones Equestrian Ltd retains the right to refuse any request or order made by you. If your order is accepted you will be informed by confirmation email.

All items shown as ‘in stock’ will normally be available within the 3-5 day delivery period unless stated the item is a 'pre-order' in the description. We aim to keep our stock levels as accurate as possible although please appreciate during busy periods we may encounter situations whereby the stock was sold at a recent event and is yet to be removed from the website – in the event of you purchasing this item and it no longer being available you will be contacted immediately and refunded the full amount. We attend various sale events around the country and although any item sent to you will be new there may be the rare occasion it does not arrive in the original packaging.
Information on this site may occasionally be inaccurate, incomplete or out of date. Products included on the site may be unavailable, may have different attributes than those listed, or may carry a different price than that stated on the site. In addition, we may make changes in information about price and availability without notice. Chess Jones Equestrian reserves the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer.

Promotional discount codes – we may from time to time offer promotional discount codes to our customers via our website or through our social media pages. The conditions of use relating to any discount code will be specified at the time of issue, so please read any accompanying information thoroughly before using your discount code. Only one promotional discount code can be applied per order. We reserve the right to vary these conditions.

Chess Jones Equestrian Ltd accept payment from all major Debit and Credit Card companies and via PayPal. Unfortunately, we do NOT accept payment via cheques or postal orders.

Upon receiving your order, a standard pre-authorisation check on your payment card will be carried out, to ensure there are sufficient funds in the account for the transaction. Goods will not be dispatched until this check has been completed & funds have been cleared.

Shipping & Returns
Please refer to our section on shipping & returns for further information

Questions about the Terms & Conditions regarding this website should be sent to us at enquiries@chessjonesequestrian.com.